Microsoft Teams
Calling & Video Made Simple
SkyeNets adds Enhanced PBX & Contact Center Apps to Teams. Replace your company PBX with Teams Phone System and unify your calling, chat, meetings, calendar, and email.
Teams Calling for Microsoft 365
Teams Phone System allows you to replace your existing PBX system with a set of integrated business phone system
features tightly integrated with Microsoft 365 and delivered from the Microsoft cloud. By integrating Microsoft Teams into either existing or new SIP or PBX telephony you can gain the following benefits:
Integrates directly into Teams
Unifying calling with chat and
meeting into one app - Teams
Cost Effective Calling
Reap the advantage of using your
existing telephony investment
Easy to use
Call from anywhere, on any device with
a single phone number
Future-proof
Easily adapts and grows with
your business
What is Microsoft Teams Calling?
Microsoft Teams Calling also known as Microsoft Teams Direct Routing, allows your employees to make and receive calls to people internal and external to your organization, directly from Microsoft Teams.
Teams is included in all Microsoft 365 Enterprise plans and most Business plans.
With over 145 million daily users users, Teams is the fastest growing and most widely adopted collaboration tool available. The ability to make and receive calls directly within Teams make it a easy, unified communication and collaboration solution for any business.
Most companies strive to keep their technology as simple as possible making it easier for their employee to adopt and use: familiar user interface, reduced login screens, and easy to use technologies. Integrating Microsoft Teams Direct Calling allows your employees to make and receive calls in the same workspace that they are using for their daily tasks - Microsoft 365 and Teams.
The All-in-One
Communication Platform
Transform how work gets done by unifying calling, chat, meetings, calendar, and email
- Call from anywhere, on any device
Single phone number across all your devices
- Calling, chat, and meetings in a single app
Unifying calling with chat and meetings in Teams
- Built-in audio conferencing
Integrated into Microsoft 365
- Do your best work, in one suite
Unified contacts and calendars across Teams & Outlook
- AI-powered intelligence
Auto VM transcription and analytics
Voice for Teams Solutions and Services
We deliver Teams Direct Routing, integrated call routing and queuing applications, migration and support
services - all designed to add unparalleled value to Microsoft Teams Phone System deployment.
Intelligent
Direct Routing
Cost effective SIP Trunks (Teams Direct Routing) with built-in intelligent, advanced call routing
Teams
Deployment Services
End-to-end deployment, customization, training and support services for Teams Phone System
Enterprise
Routing & Queuing
Intelligent routing engine providing data directed call routing based on user definable parameters
Omni-Channel
Contact Center
Integrated omni-channel contact center including voice, chat, SMS, email, fax and social media
A Full Suite of Modern Calling Features
Direct Routing for Teams Phone System
- Custom Phone Numbers
- Telephone Number Porting
- User Extension Configuration
Enterprise Reporting
- Report on All Teams Activities
- Voice, Video, Conference Calls
- Chat, File Transfers, Shared Apps
End-to-End Analytics
- Call Quality / MOS
- Endpoint Monitoring
- User Adoption by Activity Type
- Usage Statistics
- Cost Allocation
Enterprise Call Recording
- Flexible Recording Rules/Options
- Encrypt Recordings
- Simple UI for Retrieval and Reporting
Enterprise Customer Engagement
- Configure and Manage Routing Rules
- Automate / Enforce Business Processes with custom workflows
- Simplified Management of Workgroups and Queues
- Engage with Customers within the Teams App
- Engage with Dynamics 365 Teams App
- Advanced Call Analytics
We add unparalleled value to your Microsoft Teams Phone System deployment.
If you’re ready to add calls to MS Teams we’re here to help. Our team of experts can provide all the advice you need – from choosing the right setup and Microsoft 365 license, to on-boarding your employees. We’ll help you get ready for a true unified experience:
- Create a strategy with our Teams Governance and Security Workshops
- Guidance on selecting and purchasing the right Microsoft 365 license.
- Integration of MS Teams with SIP, on-premise PBX or Cloud Telephony
- Guided set up, in-life support and help with user training or adoption
- Managing Microsoft 365 and its other collaboration tools
- Sourcing accessories: Teams compatible headsets, speakers and cameras
